{"id":19768,"date":"2026-01-30T10:39:34","date_gmt":"2026-01-30T10:39:34","guid":{"rendered":"https:\/\/www.tsim.mobi\/demande-de-remboursement\/"},"modified":"2026-05-23T19:17:39","modified_gmt":"2026-05-23T19:17:39","slug":"demande-de-remboursement","status":"publish","type":"page","link":"https:\/\/www.tsim.mobi\/fr\/demande-de-remboursement\/","title":{"rendered":"Demande de remboursement"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Nos remboursements sont con\u00e7us pour \u00eatre <strong>simples, transparents et pens\u00e9s pour vous satisfaire<\/strong>. Veuillez ajouter les d\u00e9tails de votre demande :<\/p>\n\n<p class=\"wp-block-paragraph\">    <form action=\"\" method=\"post\" id=\"refund-request-form\">\n        <input type=\"hidden\" name=\"actual_source_url\" value=\"Direct\/Search\">\n        <p style=\"display:none !important;\" aria-hidden=\"true\">\n            <input type=\"text\" name=\"hp_phone_verify\" tabindex=\"-1\" autocomplete=\"off\">\n        <\/p>\n        <p>\n            <label>Order Number *<\/label><br>\n            <input type=\"text\" name=\"order_number\" required>\n        <\/p>\n        <p>\n            <label>Email Address *<\/label><br>\n            <input type=\"email\" name=\"email_address\" required>\n        <\/p>\n        <p>\n            <label>SIM Serial Number (ICCID) - Only for Physical SIM Cards<\/label><br>\n            <input type=\"text\" name=\"sim_serial\">\n        <\/p>\n        <p>\n            <label>Reason for Refund (Optional)<\/label><br>\n            <textarea name=\"refund_reason\" rows=\"4\"><\/textarea>\n        <\/p>\n        <p>\n            <label>Refund Preference *<\/label><br>\n            <input type=\"radio\" name=\"refund_type\" value=\"original\" checked> Original Payment Method<br>\n            <input type=\"radio\" name=\"refund_type\" value=\"credit\"> Store Credit on tsim.mobi (Get 150% Value, no expiry)\n        <\/p>\n        <p>\n            <input type=\"submit\" name=\"submit_refund_request\" value=\"Submit Request\">\n        <\/p>\n    <\/form>\n    <\/p>\n\n<p class=\"has-small-font-size wp-block-paragraph\" style=\"font-style:italic;font-weight:300\">Vous avez des difficult\u00e9s avec ce formulaire ou vous ne connaissez pas le num\u00e9ro de s\u00e9rie de votre carte SIM ? Vous pouvez \u00e9galement soumettre votre demande de remboursement via la fen\u00eatre de chat sur cette page !<\/p>\n\n<p class=\"has-small-font-size wp-block-paragraph\" style=\"font-style:italic;font-weight:300\">Consultez notre <a href=\"https:\/\/www.tsim.mobi\/fr\/politique-de-remboursement-tsim-satisfaction-garantie\/\" target=\"_blank\" rel=\"noreferrer noopener\">politique de remboursement<\/a><\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Nos remboursements sont con\u00e7us pour \u00eatre simples, transparents et pens\u00e9s pour vous satisfaire. Veuillez ajouter les d\u00e9tails de votre demande [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-19768","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"Services TSIM","author_link":"https:\/\/www.tsim.mobi\/fr\/author\/tsim_mobi\/"},"uagb_comment_info":0,"uagb_excerpt":"Nos remboursements sont con\u00e7us pour \u00eatre simples, transparents et pens\u00e9s pour vous satisfaire. Veuillez ajouter les d\u00e9tails de votre demande [&hellip;]","_links":{"self":[{"href":"https:\/\/www.tsim.mobi\/fr\/wp-json\/wp\/v2\/pages\/19768","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tsim.mobi\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.tsim.mobi\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.tsim.mobi\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tsim.mobi\/fr\/wp-json\/wp\/v2\/comments?post=19768"}],"version-history":[{"count":2,"href":"https:\/\/www.tsim.mobi\/fr\/wp-json\/wp\/v2\/pages\/19768\/revisions"}],"predecessor-version":[{"id":20144,"href":"https:\/\/www.tsim.mobi\/fr\/wp-json\/wp\/v2\/pages\/19768\/revisions\/20144"}],"wp:attachment":[{"href":"https:\/\/www.tsim.mobi\/fr\/wp-json\/wp\/v2\/media?parent=19768"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}