{"id":20125,"date":"2024-08-30T15:06:05","date_gmt":"2024-08-30T15:06:05","guid":{"rendered":"https:\/\/www.tsim.mobi\/politique-de-remboursement-tsim-satisfaction-garantie\/"},"modified":"2026-05-23T19:17:36","modified_gmt":"2026-05-23T19:17:36","slug":"politique-de-remboursement-tsim-satisfaction-garantie","status":"publish","type":"page","link":"https:\/\/www.tsim.mobi\/fr\/politique-de-remboursement-tsim-satisfaction-garantie\/","title":{"rendered":"Politique de remboursement TSIM : satisfaction garantie !"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">At <strong>TSIM<\/strong>, nous pensons que la connectivit\u00e9 internationale doit \u00eatre sans stress. Si notre service ne r\u00e9pond pas \u00e0 vos attentes, nous rectifierons la situation rapidement, \u00e9quitablement et sans obstacles inutiles.<\/p>\n\n<p class=\"wp-block-paragraph\">Notre politique de remboursement est con\u00e7ue pour \u00eatre <strong>simple, transparente et adapt\u00e9e aux clients<\/strong>, tout en respectant pleinement les <strong>lois britanniques, europ\u00e9ennes et autres lois locales applicables en mati\u00e8re de protection des consommateurs<\/strong>.<\/p>\n\n<h3 class=\"wp-block-heading\">Notre engagement envers vous<\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Remboursements \u00e9quitables et flexibles<\/li>\n\n\n\n<li>Assistance rapide et humaine<\/li>\n\n\n\n<li>Aucune proc\u00e9dure compliqu\u00e9e<\/li>\n\n\n\n<li>Des explications claires, toujours<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Si quelque chose ne va pas, contactez-nous simplement. Notre \u00e9quipe d\u2019assistance est habilit\u00e9e \u00e0 r\u00e9soudre les probl\u00e8mes, souvent imm\u00e9diatement.<\/p>\n\n<h3 class=\"wp-block-heading\">\u00c9ligibilit\u00e9 au remboursement<\/h3>\n\n<p class=\"wp-block-paragraph\">Vous pouvez demander un remboursement dans les cas suivants :<\/p>\n\n<h4 class=\"wp-block-heading\">\u2705 eSIM \/ SIM non activ\u00e9e<\/h4>\n\n<ul class=\"wp-block-list\">\n<li>La eSIM n\u2019a <strong>pas \u00e9t\u00e9 activ\u00e9e<\/strong>, ou<\/li>\n\n\n\n<li>La carte SIM physique n\u2019a <strong>pas \u00e9t\u00e9 utilis\u00e9e<\/strong>, ins\u00e9r\u00e9e ou activ\u00e9e<\/li>\n<\/ul>\n\n<h4 class=\"wp-block-heading\">\u2705 Probl\u00e8mes de service<\/h4>\n\n<ul class=\"wp-block-list\">\n<li>Probl\u00e8mes de r\u00e9seau emp\u00eachant une utilisation raisonnable<\/li>\n\n\n\n<li>\u00c9checs d\u2019activation non r\u00e9solus par notre service client<\/li>\n\n\n\n<li>Le service ne fonctionne pas comme d\u00e9crit<\/li>\n\n\n\n<li>Probl\u00e8mes de compatibilit\u00e9 malgr\u00e9 le respect des exigences de l\u2019appareil<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Si le probl\u00e8me ne peut pas \u00eatre r\u00e9solu par notre \u00e9quipe d\u2019assistance, un remboursement sera normalement propos\u00e9.<\/p>\n\n<h4 class=\"wp-block-heading\">\u2705 Changement de plans<\/h4>\n\n<ul class=\"wp-block-list\">\n<li>Voyage annul\u00e9 ou report\u00e9<\/li>\n\n\n\n<li>Achet\u00e9 par erreur<\/li>\n\n\n\n<li>Impossible de se tromper un peu.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\"><em>Si vous avez un doute, contactez simplement notre service client.<\/em><\/p>\n\n<h3 class=\"wp-block-heading\">Nous ne compliquons pas<\/h3>\n\n<p class=\"wp-block-paragraph\">Nous <strong>ne faisons pas<\/strong> :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Vous demander de prouver un d\u00e9faut avec un jargon technique<\/li>\n\n\n\n<li>Vous obliger \u00e0 de longues cha\u00eenes d\u2019e-mails<\/li>\n\n\n\n<li>Refuser les remboursements pour des probl\u00e8mes mineurs d\u2019utilisation<\/li>\n\n\n\n<li>Vous demander de retourner les eSIM, et dans la plupart des cas, la carte SIM physique<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Si votre r\u00e9clamation est l\u00e9gitime, nous la traiterons de mani\u00e8re \u00e9quitable.<\/p>\n\n<h3 class=\"wp-block-heading\">Droits des consommateurs de l\u2019UE et du Royaume-Uni (Avis juridique)<\/h3>\n\n<p class=\"wp-block-paragraph\">Si vous \u00eates un consommateur situ\u00e9 au <strong>Royaume-Uni ou dans l\u2019Union europ\u00e9enne<\/strong>, vous avez droit aux droits statutaires pr\u00e9vus par les lois applicables en mati\u00e8re de protection des consommateurs, notamment :<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Loi britannique de 2015 sur les droits des consommateurs<\/strong><\/li>\n\n\n\n<li><strong>Directive europ\u00e9enne relative aux droits des consommateurs (2011\/83\/UE)<\/strong><\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\"><p>Rien dans la pr\u00e9sente politique ne limite ni ne remplace vos droits l\u00e9gaux.<\/p><\/p>\n\n<h4 class=\"wp-block-heading\">Exception relative aux services num\u00e9riques<\/h4>\n\n<p class=\"wp-block-paragraph\">Conform\u00e9ment au droit de l\u2019Union europ\u00e9enne et du Royaume-Uni :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Une fois qu\u2019un service eSIM ou SIM a \u00e9t\u00e9 <strong>activ\u00e9 et utilis\u00e9<\/strong>, le droit l\u00e9gal de r\u00e9tractation peut ne plus s\u2019appliquer.<\/li>\n\n\n\n<li>Cependant, <strong>TSIM peut toujours proposer un remboursement \u00e0 titre commercial ou un remboursement partiel<\/strong>, selon l\u2019utilisation et les circonstances.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\"><h3>Remboursements partiels<\/h3><\/h3>\n\n<p class=\"wp-block-paragraph\">Dans les cas o\u00f9 :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Le service a \u00e9t\u00e9 <strong>partiellement utilis\u00e9<\/strong>, ou<\/li>\n\n\n\n<li>Le forfait a fonctionn\u00e9 pendant un certain temps, puis a cess\u00e9 de fonctionner par la suite<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Nous pouvons proposer un <strong>remboursement partiel ou un avoir sur le compte<\/strong>, selon l\u2019utilisation et les circonstances. Notre \u00e9quipe vous expliquera toujours cela clairement.<\/p>\n\n<h3 class=\"wp-block-heading\"><h3>Comment demander un remboursement<\/h3><\/h3>\n\n<p class=\"wp-block-paragraph\">Contactez notre \u00e9quipe d\u2019assistance via :<\/p>\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.tsim.mobi\/fr\/demande-de-remboursement\/\" data-type=\"page\" data-id=\"13617\">Formulaire de remboursement<\/a><\/li>\n\n\n\n<li>Website live chat<\/li>\n\n\n\n<li>Email : <strong><a>services<img loading=\"lazy\" decoding=\"async\" width=\"10\" height=\"10\" src=\"https:\/\/www.tsim.mobi\/wp-content\/uploads\/2024\/08\/atsign.gif\" alt=\"atsign\" title=\"\">tsim.mobi<\/a><\/strong><\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Veuillez inclure :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Num\u00e9ro de commande<\/li>\n\n\n\n<li>Adresse e-mail enregistr\u00e9e<\/li>\n\n\n\n<li>Une br\u00e8ve description du probl\u00e8me<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Pas de longues d\u00e9marches. Pas de paperasse.<\/p>\n\n<h3 class=\"wp-block-heading\">Abus et usage \u00e9quitable<\/h3>\n\n<p class=\"wp-block-paragraph\">Bien que nous souhaitions faire preuve de g\u00e9n\u00e9rosit\u00e9, les remboursements peuvent \u00eatre refus\u00e9s dans de rares cas impliquant :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Utilisation abusive r\u00e9p\u00e9t\u00e9e des demandes de remboursement<\/li>\n\n\n\n<li>Plans enti\u00e8rement consomm\u00e9s sans probl\u00e8me de service<\/li>\n\n\n\n<li>All\u00e9gations frauduleuses ou trompeuses<\/li>\n<\/ul>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h3 class=\"wp-block-heading\"><h3>D\u00e9lais de traitement des remboursements<\/h3><\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Le traitement des remboursements approuv\u00e9s prend entre <strong>5 et 7 jours ouvrables<\/strong><\/li>\n\n\n\n<li>Les remboursements sont effectu\u00e9s sur le <strong>mode de paiement initial<\/strong><\/li>\n\n\n\n<li>Les banques ou les prestataires de paiement peuvent prendre un d\u00e9lai suppl\u00e9mentaire pour afficher le remboursement<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">Besoin d\u2019aide ? Nous sommes humains.<\/h3>\n\n<p class=\"wp-block-paragraph\">Si quelque chose ne vous semble pas correct, <strong>parlez-nous-en<\/strong>.<br\/>Notre \u00e9quipe d\u2019assistance est habilit\u00e9e \u00e0 r\u00e9soudre rapidement les probl\u00e8mes, souvent <strong>sans escalade<\/strong>.<\/p>\n\n<h3 class=\"wp-block-heading\"><h3>Articles non remboursables<\/h3><\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Les frais d\u2019exp\u00e9dition associ\u00e9s au retour d\u2019une carte SIM ne sont pas remboursables. Toutefois, dans la plupart des cas, la carte SIM n\u2019a pas besoin d\u2019\u00eatre renvoy\u00e9e, selon les conseils de notre service client.<\/li>\n\n\n\n<li>Les frais de service ou de recharge engag\u00e9s apr\u00e8s activation ne sont pas remboursables.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">Essayez TSIM en toute confiance.<\/h3>\n\n<h3 class=\"wp-block-heading\">Voyagez connect\u00e9 \u2014 sans risque.<\/h3>\n\n<h3 class=\"wp-block-heading\"><strong>Satisfaction garantie.<\/strong> \ud83c\udf0d<\/h3>\n\n<p class=\"wp-block-paragraph\">Cette politique vise \u00e0 expliquer clairement les attentes en mati\u00e8re de remboursement tout en nous permettant de maintenir un niveau \u00e9lev\u00e9 de service client.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Derni\u00e8re mise \u00e0 jour :<\/strong> 13 janvier 2026<\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>At TSIM, nous pensons que la connectivit\u00e9 internationale doit \u00eatre sans stress. Si notre service ne r\u00e9pond pas \u00e0 vos [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-20125","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"Services TSIM","author_link":"https:\/\/www.tsim.mobi\/fr\/author\/tsim_mobi\/"},"uagb_comment_info":0,"uagb_excerpt":"At TSIM, nous pensons que la connectivit\u00e9 internationale doit \u00eatre sans stress. Si notre service ne r\u00e9pond pas \u00e0 vos [&hellip;]","_links":{"self":[{"href":"https:\/\/www.tsim.mobi\/fr\/wp-json\/wp\/v2\/pages\/20125","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tsim.mobi\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.tsim.mobi\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.tsim.mobi\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tsim.mobi\/fr\/wp-json\/wp\/v2\/comments?post=20125"}],"version-history":[{"count":1,"href":"https:\/\/www.tsim.mobi\/fr\/wp-json\/wp\/v2\/pages\/20125\/revisions"}],"predecessor-version":[{"id":20126,"href":"https:\/\/www.tsim.mobi\/fr\/wp-json\/wp\/v2\/pages\/20125\/revisions\/20126"}],"wp:attachment":[{"href":"https:\/\/www.tsim.mobi\/fr\/wp-json\/wp\/v2\/media?parent=20125"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}